13 November 2008

PODCAST

HumanSigma Rule #1

Organizations can’t measure and manage employee and customer experiences as separate entities

by Bryant Ott
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Organizations can’t measure and manage employee and customer experiences as separate entities. This is the first rule of HumanSigma. Here’s how two very different companies -- ASB Bank and Waste Management, Inc. -- applied the rule to make their businesses more productive and profitable.

Bryant Ott is a writer and editor for Gallup.

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