12 June 2003

The Source of Future Growth

It's your people, not your processes. But you won't tap employees' potential if you manage them like machines.

by Glenn Phelps
Consumers and businesses have benefited from the trend toward faster, better, cheaper. But once a company has squeezed all the benefits out of quality and reengineering efforts, what's next? The answer is clear, according to Gallup research: Future opportunities for corporate growth improvements will come from employee performance.
Glenn Phelps, Ph.D., is a Senior Consultant with Gallup.
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