Gallup Management Journal

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10 April 2008

The Twelfth Element of Great Managing

Employees don’t outgrow the need to learn and grow

by Rodd Wagner and James K. Harter

Adapted from 12: The Elements of Great Managing (Gallup Press, December 2006)

When Gallup analyzed high-performing workgroups to understand what drives their success, one of the dozen elements that emerged as most important was the statement “This last year, I have had opportunities at work to learn and grow.” Decades of research reveals that employees give more of themselves when they feel a sense of progress rather than feeling stagnant, according to the authors of 12: The Elements of Great Managing.

James K. Harter, Ph.D., is Chief Scientist Workplace Management and Well-Being for Gallup. He is coauthor of the New York Times bestseller 12: The Elements of Great Managing (Gallup Press, December 2006).

Rodd Wagner is a New York Times bestselling author and a principal of Gallup. He is coauthor of the New York Times bestseller 12: The Elements of Great Managing. Wagner's latest book is Power of 2: How to Make the Most of Your Partnerships at Work and in Life.

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