SOURCE: http://gmj.gallup.com
CONTACT: The Gallup Management Journal
INFORMATION: Editorial and Executive Offices
1251 Avenue of the Americas, Suite 2350
New York, NY 10020
888-274-5447
Customer Engagement: Going Beyond Satisfaction
How do world-class organizations rise to the top in today's intensely competitive, turbulent global marketplace? High-performance organizations recognize the emotional drivers of human nature and leverage them to drive performance, one customer at a time.
This event will take place from 08:30 to 11:45 at the Gallup London office (The Adelphi, 1-11 John Adam Street, London WC2N 6HS). There is cost to register. To learn more or to register, visit the Customer Engagement: Going Beyond Satisfaction page on the Gallup Consulting Web site or contact James Rapinac on +44 (0)20 7950 4433.
For a complete schedule of learning opportunities, visit the Gallup Learning Events page.
Great Manager Program
The Great Manager Program incorporates the findings of Gallup's extensive and ongoing research. One of Gallup University's most popular programs, thousands of managers and executives from the world's most prestigious companies have attended.
Managers gain a greater understanding of themselves and their management style. They discover the employee-engaging concepts, strategies, and tools that assist them in unleashing the human potential within their organizations.
For more information about the Great Manager Program, contact Gallup University Enrollment and Admissions at 800.720.1640.