12 February 2004

Nourishing Employee Engagement

Faced with insufficient staff and low morale, one healthcare-system manager shows how to energize a team

by Rodd Wagner
Coauthor of 12: The Elements of Great Managing and Power of 2: How to Make the Most of Your Partnerships at Work and in Life
Dietitians at St. Mary's/Duluth Clinic Health System were at a crossroads. Their team didn't have enough people and felt ignored. Their workspace was "dismal." A few were quietly threatening to resign. Here's how one manager attacked this problem and raised employee engagement from average to extraordinary -- in just a year.
Rodd Wagner is a New York Times bestselling author and a principal of Gallup. He is coauthor of the New York Times bestseller 12: The Elements of Great Managing. Wagner's latest book is Power of 2: How to Make the Most of Your Partnerships at Work and in Life.
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See also
The Fourth Element of Great Managing
In Praise of Praising Your Employees
12: The Elements of Great Managing
Becoming the Best at Qwest
This HCA Hospital's Healthy Turnaround
Rx for the Nursing Shortage
“One Store, One Team” at Best Buy
Feedback for Real
Now, Discover Your Strengths

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