12 February 2004

Nourishing Employee Engagement

Faced with insufficient staff and low morale, one healthcare-system manager shows how to energize a team

by Rodd Wagner
Coauthor of 12: The Elements of Great Managing (Gallup Press, December 2006)
Dietitians at St. Mary's/Duluth Clinic Health System were at a crossroads. Their team didn't have enough people and felt ignored. Their workspace was "dismal." A few were quietly threatening to resign. Here's how one manager attacked this problem and raised employee engagement from average to extraordinary -- in just a year.
Rodd Wagner is a Principal for Gallup. He is coauthor of the New York Times bestseller 12: The Elements of Great Managing (Gallup Press, December 2006).
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