13 March 2008

Knowing Your Company’s Vital Signs

The authors of Human Sigma reveal how employee and customer engagement are leading indicators of financial performance

A GMJ Q&A with John H. Fleming and Jim Asplund, authors of Human Sigma: Managing the Employee-Customer Encounter
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Employee and customer engagement are leading indicators of financial performance. The authors of Human Sigma: Managing the Employee-Customer Encounter explain.
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See also
When Engaged Employees Meet Engaged Customers
How Employee and Customer Engagement Interact
Can You Evaluate Your Own Abilities?
Customer Satisfaction: A Flawed Measure
A Popular Idea That's Dead Wrong
Stress Resistant Customer Relationships

Gallup Summit Spring 2010

The Gallup Summit Spring 2010 provides leaders with the opportunity to learn best practices and discuss the crucial issues that affect maximizing performance in their organizations. It also offers organizations the opportunity to benchmark their management practices against the world's best.

The Gallup Summit Spring 2010 will take place April 27-29, 2010, in Omaha, Nebraska. To learn more about the event or to register, visit the Gallup Summit Spring 2010 page on the Gallup Consulting Web site, or contact Mary Penner-Lovci (212.548.2940) or Krista Volzke (402.938.6001).

For a complete schedule of learning opportunities, visit the Gallup Learning Events page.

Gallup Summit Spring 2010

The Gallup Summit Spring 2010 provides leaders with the opportunity to learn best practices and discuss the crucial issues that affect maximizing performance in their organizations. It also offers organizations the opportunity to benchmark their management practices against the world's best.

The Gallup Summit Spring 2010 will take place April 27-29, 2010, in Omaha, Nebraska. To learn more about the event or to register, visit the Gallup Summit Spring 2010 page on the Gallup Consulting Web site, or contact Mary Penner-Lovci (212.548.2940) or Krista Volzke (402.938.6001).

For a complete schedule of learning opportunities, visit the Gallup Learning Events page.

Popular Topics Business Customer Engagement Employee Engagement Innovation Leadership Organizational Performance Partnership Performance Management Wellbeing Workplace
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Copyright © 2010 Gallup, Inc. All rights reserved.
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