14 February 2008

When Engaged Employees Meet Engaged Customers

These moments produce results that far exceed companies’ expectations, according to the authors of Human Sigma

A GMJ Q&A with John H. Fleming and Jim Asplund, authors of Human Sigma: Managing the Employee-Customer Encounter
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The authors of Human Sigma: Managing the Employee-Customer Encounter tell why people are the fulcrum of profitability and why it’s tempting to replace workers with machines -- and why you really, really shouldn’t.
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Rajat kochhar Posted On 2/23/2008 9:16:37 AM

Good done

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See also
Knowing Your Company’s Vital Signs
The Eleventh Element of Great Managing
How Employee and Customer Engagement Interact
HumanSigma: A Meta-Analysis
Customer Satisfaction: A Flawed Measure

Gallup Retail Forum 2010: From Spenders to Savers

There is a "new normal" in consumer behavior, and the shift from spending to saving may be permanent. Whether retailers prevail or fail will depend on their ability to capture a larger share of the consumer's shrinking wallet.

At the Gallup Retail Forum 2010: From Spenders to Savers event, leaders will discuss the changing retail landscape and generate ideas on how their organizations can serve the new consumer.

The event will take place on April 14, 2010, at the Gallup Irvine office. To learn more or to register, visit the Gallup Retail Forum 2010 page on the Gallup Consulting Web site, or contact Mary Penner-Lovci (212.548.2940) or Krista Volzke (402.938.6001).

For a complete schedule of learning opportunities, visit the Gallup Learning Events page.

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