14 February 2008

When Engaged Employees Meet Engaged Customers

These moments produce results that far exceed companies’ expectations, according to the authors of Human Sigma

A GMJ Q&A with John H. Fleming and Jim Asplund, authors of Human Sigma: Managing the Employee-Customer Encounter
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The authors of Human Sigma: Managing the Employee-Customer Encounter tell why people are the fulcrum of profitability and why it’s tempting to replace workers with machines -- and why you really, really shouldn’t.
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Rajat kochhar on 2/23/2008 9:16:37 AM

Good done

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Call Center Forum

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