14 February 2008

Toyota Tackles an Audacious Goal

How to lead an organization through transformational change

by George Borst, President and CEO, Toyota Financial Services
Post A Comment
George Borst, president and CEO of Toyota Financial Services, had a daring plan for leading TFS through an expansion of its customer base and product line. But that required transformation in every aspect of his organization -- new people, infrastructure, knowledge, and skills. Some of the changes offered fresh opportunities, but others presented big problems. What's more, the expansion required Borst to discover new methods of leadership. Here's how he successfully transformed his organization -- and, in the process, himself.
George Borst is a graduate of the Gallup MBA program, which is offered in partnership with the University of Nebraska-Lincoln. The course requires students to select a business challenge in their organization, and the student is evaluated based on the impact she or he has on the organization. Borst selected the Toyota Financial Services expansion as his project.
The content you are attempting to access is for subscribers to the Gallup Management Journal. You can subscribe by choosing the GMJ as one of your subscription selections under My Account. If you are already a subscriber,please log in.
Log In
Subscribe
Reader Comments
Please Login to Comment
Register or Login to add comment
Comments Usage Policy
Subscribe to GMJ
See also
Can the Toyota Way Be Transplanted?
What Price Car Customer Loyalty?
Toyota Applies Quality Management to People
All Together Now

Gallup MBA/MA Program

The master's program designed by Gallup consulting experts and faculty from the top-ranked University of Nebraska-Lincoln is so different, alumni often call it the "Anti-MBA."

This program combines Gallup's best science in behavioral economics, management, leadership, HumanSigma, and strengths with the "lean thinking" pioneered by Toyota, then couples it with traditional business competencies such as accounting, finance, and classic economics.

To learn more about the program, visit the Gallup/UNL MBA/MA in Executive Leadership Web site, or contact Sara Harris at 800.288.8593.

Popular Topics Brand Engagement Business Consumers Customer Engagement Employee Engagement Innovation Leadership Performance Management Strengths-Based Development Workplace
Copyright ©2009 Gallup, Inc. All rights reserved.

Copyright © 2009 Gallup, Inc. All rights reserved.
Gallup®, A8™, Business Impact Analysis™, CE11®, Clifton StrengthsFinder®, the 34 Clifton StrengthsFinder theme names, Customer Engagement Index™, Drop Club®, Emotional Economy™, Employee Engagement Index™, Employee Outlook Index™, Follow This Path™, Gallup Brain®, Gallup Consulting®, Gallup Management Journal®, GMJ®, Gallup Press®, Gallup Publishing™, Gallup Tuesday Briefing®, Gallup University®, HumanSigma®, I10™, L3™, PrincipalInsight™, Q12®, SE25™, SF34®, SRI®, Strengths Spotlight™, Strengths-Based Selling™, StrengthsCoach™, StrengthsFinder®, StrengthsQuest™, TeacherInsight™, The Gallup Path®, and The Gallup Poll® are trademarks of Gallup, Inc. All other trademarks are the property of their respective owners. These materials are provided for noncommercial, personal use only. Reproduction prohibited without the express permission of Gallup, Inc.