10 January 2008

The Ninth Element of Great Managing

Employees mirror the work ethic they observe around them

by Rodd Wagner and James K. Harter
Adapted from 12: The Elements of Great Managing (Gallup Press, December 2006)
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It's summed up this way: "My associates or fellow employees are committed to doing quality work." This means that managers should make sure that their teams aren't infiltrated by slackers, who can hurt performance and undermine the morale of those determined to do their jobs to excellence.
James K. Harter, Ph.D., is Chief Scientist Workplace Management and Well-Being for Gallup. He is coauthor of the New York Times bestseller 12: The Elements of Great Managing (Gallup Press, December 2006).
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Rodd Wagner is a Principal for Gallup. He is coauthor of the New York Times bestseller 12: The Elements of Great Managing (Gallup Press, December 2006).
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The world's top-performing organizations understand that employee engagement is a force that drives business outcomes and is a leading indicator of financial growth. Beyond the dramatic difference engaged workgroups show in productivity, profitability, safety incidents, and absenteeism, engaged organizations have 2.6 times the growth rate in earnings per share (EPS) compared to organizations with lower engagement in the same industry.

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