10 January 2008

The Ninth Element of Great Managing

Employees mirror the work ethic they observe around them

by Rodd Wagner and James K. Harter
Adapted from 12: The Elements of Great Managing (Gallup Press, December 2006)
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It's summed up this way: "My associates or fellow employees are committed to doing quality work." This means that managers should make sure that their teams aren't infiltrated by slackers, who can hurt performance and undermine the morale of those determined to do their jobs to excellence.
James K. Harter, Ph.D., is Chief Scientist Workplace Management and Well-Being for Gallup. He is coauthor of the New York Times bestseller 12: The Elements of Great Managing (Gallup Press, December 2006).
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Rodd Wagner is a Principal for Gallup. He is coauthor of the New York Times bestseller 12: The Elements of Great Managing (Gallup Press, December 2006). Wagner's latest book, Power of 2, is scheduled for publication in November 2009.
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See also
Job Seekers Ask: Who’s the Boss?
12: The Elements of Great Managing
Managing Those Creative Types
“One Store, One Team” at Best Buy
Cultivating Employees' Abilities

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