08 January 2004

Leadership Is a Process, Not a Role

Why great leadership demands self-awareness, self-regulation -- and sometimes, self-sacrifice

A GMJ Q&A with Bruce Avolio, Ph.D.
Dr. Bruce Avolio, an expert on leadership development, shares his insights on why great leaders are self-aware -- and also willing to sacrifice their selfish interests.
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The Clifton StrengthsFinder and the 34 Clifton StrengthsFinder theme names are protected by copyright of Gallup Inc., 2000. All rights reserved.

Customer Engagement: Going Beyond Satisfaction

How do world-class organizations rise to the top in today's intensely competitive, turbulent global marketplace? High-performance organizations recognize the emotional drivers of human nature and leverage them to drive performance, one customer at a time.

This event will take place from 08:30 to 11:45 at the Gallup London office (The Adelphi, 1-11 John Adam Street, London WC2N 6HS). There is cost to register. To learn more or to register, visit the Customer Engagement: Going Beyond Satisfaction page on the Gallup Consulting Web site or contact James Rapinac on +44 (0)20 7950 4433.

For a complete schedule of learning opportunities, visit the Gallup Learning Events page.