08 January 2004

Roadblocks to Customer Engagement (Part 3)

How to align teams and practices across your organization

by Tom Rieger and Guido M.J. de Koning
If your company has removed all employee-related roadblocks to creating customer engagement and has identified the right performance outcomes, you’re ready for the next step: to align teams and practices to create customer engagement.
Tom Rieger is a Principal of Gallup.
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Guido M.J. de Koning was a Principal and Performance Strategy Program Leader with Gallup.
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See also
Roadblocks to Customer Engagement (Part 2)
Roadblocks to Customer Engagement (Part 1)

Customer Engagement: Going Beyond Satisfaction

How do world-class organizations rise to the top in today's intensely competitive, turbulent global marketplace? High-performance organizations recognize the emotional drivers of human nature and leverage them to drive performance, one customer at a time.

This event will take place from 08:30 to 11:45 at the Gallup London office (The Adelphi, 1-11 John Adam Street, London WC2N 6HS). There is cost to register. To learn more or to register, visit the Customer Engagement: Going Beyond Satisfaction page on the Gallup Consulting Web site or contact James Rapinac on +44 (0)20 7950 4433.

For a complete schedule of learning opportunities, visit the Gallup Learning Events page.

Popular Topics Brand Engagement Business Consumers Customer Engagement Employee Engagement Innovation Leadership Performance Management Strengths-Based Development Workplace
Copyright ©2009 Gallup, Inc. All rights reserved.

Copyright © 2009 Gallup, Inc. All rights reserved.
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