Jean M. Timmerman, M.B.A., is Executive Director of Interviewing for Gallup. She joined the company as an interviewer in 1983, became an interviewing manager in 1986, and assumed her current responsibilities in 1992. In her role, Timmerman leads and consults with Gallup's international interviewing operations and oversees day-to-day management for five U.S. interviewing centers.
As Gallup's lead manager for U.S. interviewing operations, Timmerman oversees a staff of 28 managers and more than 700 interviewers in five locations. She is committed to ensuring that Gallup is a great place to work and that interviewing associates have opportunities to learn and grow. Like all Gallup associates, interviewers, support personnel, managers, and recruiters voice their opinions through Gallup's Q12 employee engagement process twice each year.
Timmerman has dramatically increased productivity in Gallup's largest revenue-producing department by reducing costs and implementing pay-for-performance plans. In 1997, Gallup's 2,000 interviewing associates supported projects generating $43 million in revenue; in 2002, just 690 interviewers supported projects generating $60 million in revenue. She has also implemented recognition and pay-for-performance plans for interviewing operations in Germany, Japan, and the United Kingdom.
Timmerman received her bachelor's degree in journalism from the University of Nebraska-Lincoln. She received a master's degree in business administration with a specialization in executive leadership through the Gallup/University of Nebraska-Lincoln MBA program.