August
2006
This supervisor in Poland had many obstacles to overcome, not least of which was being a diminutive woman in a paper plant dominated by burly men. What's more, a palpable malaise permeated the place. But by giving her employees something they hadn't received before -- large doses of praise and recognition -- she turned around this formerly government-run warehouse. Her approach was downright radical.
When levels of service offered by different parts of the same organization are inconsistent, the consequences can be catastrophic. A marketing expert tells how these variations must be overcome to gain competitive advantage.
John L. Esposito, a renowned expert on the Islamic world, dismisses the notion that there's an unbridgeable divide between the West and the Muslim world -- even if the current situation inspires little but frustration, anger, and despair. In fact, Western business leaders have developed solid and productive relationships there for many years, and in this interview, Dr. Esposito explains how you can do it, too.
Gathering employee feedback is essential for any organization, but what matters most is that executives take action on that feedback. If you handle that follow-up right, your employees will be far more productive -- and your business much more profitable. Here's how to manage those critical next steps.
Yes indeed, according to research. In fact, managers who demonstrate care for employees have more engaged staffs. So writes bestselling author Tom Rath in his latest book, Vital Friends: The People You Can't Afford to Live Without, which was released this month.