January
2005
The Medical Center of Plano has always been viable -- but viable isn't acceptable in a town with 29 other world-class hospitals. To increase market share and profitability, this HCA hospital had to find a way to beat its competition. Here's how it met the challenge.
Why does it matter when a boss takes a personal interest in his employees? Just ask the people at a Qwest call center who once faced an uncertain future and, inspired by a great manager, turned it into the biggest and best site in the company.
Nobel Prize-winner Daniel Kahneman touched off a quiet revolution when he showed economists how wrong they've always been about human decision making. In this exclusive interview, Dr. Kahneman, a Princeton psychology professor, tells how to avoid the pitfalls of faulty reasoning and make better decisions for yourself and your company.
The more engaged employees are at work, the more likely they are to be physically and psychologically healthy, according to the latest GMJ Employee Engagement Index survey of U.S. workers.
Learning programs alone don't engage employees, reports a Gallup survey of workers in Singapore, where participation in training is on the decline.