April
2005
14 April 2005
The most effective executive coaches don't aim simply to make leaders feel good. Rather, they're blunt, and they focus relentlessly on measurable business performance.
14 April 2005
Selecting and developing future leaders is critical, yet most organizations apply little or no rigor to this task. This article, the second in a two-part series, offers practical guidelines for designing an effective succession management process.
14 April 2005
They've doubled in numbers in just five years, and they've been on a buying spree that's far from over, according to the Gallup Poll of China. But are the country's affluent happy with their work and their lives?
14 April 2005
Conflict is an unavoidable part of business. But it doesn't have to be too daunting. Here's how to leverage your innate talents to handle inevitable confrontations and arguments.
14 April 2005
Most executives believe that high customer satisfaction scores correlate with sustainable growth. Conversely, significant drops in scores should link to declines in growth. But this isn't necessarily so. In fact, executives who are obsessed with satisfaction are focusing on the wrong metric. Confused? Read this article.
