September
2002
Engaged employees are more productive, more profitable, and more customer-focused, and they're less likely to jump ship. But most companies struggle to engage their workers -- in fact, Gallup research shows that 70% of U.S. employees are not engaged at work. Why are businesses so ineffective at engaging their people? And what can they do to build workplaces that foster higher levels of employee engagement? This special report offers powerful solutions.
Employees and customers are more emotional than rational, and the world's greatest organizations harness the unwieldy power of human emotions to build measurable, enduring success. Simply put, the best companies are mastering the "emotional economy," writes James K. Clifton, chairman and CEO of The Gallup Organization, in an excerpt from Follow This Path, Gallup's latest management book.
Virtually every company uses a performance appraisal system. But most systems don't work -- in fact, they're counterproductive. So take note: Gallup's smart strategies will help you create performance appraisals that build employee engagement, improve productivity, and lower turnover.
Customers are busier than ever, and you might think that they want service at light speed. But will faster service really keep them coming back?
When it comes to work, people are wasting their most valuable asset: time. They're squandering it in jobs where they get no emotional or psychological satisfaction. Are you spending and investing time wisely? Or are you letting it go to waste? And what are the implications for management?