March
2003
Fairmont can quantify how some job applicants will outperform others. For example: "Recommended" applicants for sales management positions produce 36% more revenue annually than their rivals who are "not recommended" for those jobs. Here's how this hotel company delivers service excellence -- and achieves measurable performance results -- by hiring for talent.
Despite almost everything you have read, satisfied customers aren't necessarily good customers -- or loyal ones. Gallup research and case studies reveal that unless clients are emotionally connected to your products or services, they'll leave. Here's how to find out if they're really engaged.
As tensions between the United States and Europe mount -- along with talk of punitive boycotts -- will U.S. companies feel the pinch? Will French and German businesses suffer declining sales in the U.S.? It's possible, and sales managers must know how to cope. Our experts' research-based insights will help.
Sales reps are always seeking the edge -- always trying to find a new way to wow their clients. Gallup has identified four key dimensions and eight questions that will help them do just that.