11 November 2004
Car buyers and dealers are disenchanted with customer satisfaction ratings. It's time for the industry to measure what matters most: customer engagement.
11 November 2004
Out with the paper pushers from the old personnel-office days: why organizations should hire and develop strategic human resources executives who think like CEOs.
11 November 2004
When Marriott Vacation Club International launched two new initiatives in 2003 aimed at improving employee performance, some in the company doubted whether the investment would pay off. But one year later, the financial results convinced even the skeptics: "I'm finally seeing a people solution that really impacts the business," says a top MVCI executive.
11 November 2004
Management insights from executives and researchers show you how to foster positive emotions and psychological wellbeing at work -- and boost employee productivity and engagement.
11 November 2004
How to avoid the flaws inherent in two of the most common performance evaluation approaches.
