November
2007
Probably not, says Cornell psychologist David Dunning. In this interview, he explains why employees and managers have blind spots and how to work around them. He also reveals ways to make critiques more effective and what to do when coworkers fail to accurately assess their competence.
Those shopping for consumer electronics say employees in the store are a key factor in determining where they’ll buy, according to recent results from a Gallup Panel.
Your company must do more than make promises to consumers. You need brand ambassadors who deliver on them, says William J. McEwen, author of Married to the Brand.
It matters a lot to employees if their opinions count. That's because people work much harder at something that is at least partly their own idea, according to the authors of 12: The Elements of Great Managing.
Gallup’s chief economist discusses what the credit crunch will do, what the Fed should have done, and whether or not it will hurt the holidays. He also warns that inflation, high commodity prices, a weak dollar, and potential unemployment are on the horizon.
Executives cannot legislate a high-performing culture with just mission statements. Engagement must grow organically, one workgroup at a time, according to the authors of Human Sigma: Managing the Employee-Customer Encounter.