October
2005
13 October 2005
When engagement slides, key outcomes -- including future sales, growth, and profit -- are sure to follow, writes William J. McEwen, author of Married to the Brand. Every manager should be laser-focused on building and protecting the company's most precious assets -- its powerful and passionate customer relationships.
13 October 2005
When companies overlook women for executive positions, they ignore a vast talent pool and undermine their profitability. So argues Robin Gerber, author of the newly released Katharine Graham: The Leadership Journey of an American Icon. In this interview, Gerber tells what overlooking women costs companies, what women bring to the boardroom table, and what women -- and men -- need to become truly great leaders.
13 October 2005
It's essential for companies to energize the people who have the most direct contact with customers. Here are three keys to increasing agents' dedication, enthusiasm, and customer focus.
13 October 2005
How a focused and determined new manager of an underperforming hotel tightened expectations, showed the staff their potential, and turned the property's finances around.
13 October 2005
While many other positions in a retail operation are crucial, a great store manager can motivate a team and dramatically improve customer relations -- and sales. This is a story about one such manager.
