January
2004
In this month’s excerpt from Animals Inc: A Business Parable for the 21st Century, Mo discovers that there are books on every conceivable aspect of running a business -- and few of them make any sense. His 10 management lessons are confusing and contradictory. What’s an executive pig to do?
08 January 2004
Three years ago, Saks Fifth Avenue faced a serious challenge in attracting and welcoming new customers. The difficulty would be to manage the “soft side” of the business -- what customers and employees felt. Here’s how Saks gets and keeps new customers -- that is, how it remains exclusive without excluding anyone.
08 January 2004
The giant retailer keeps prices low -- but its stock value high -- by engaging employees, who in turn engage customers
08 January 2004
If your company has removed all employee-related roadblocks to creating customer engagement and has identified the right performance outcomes, you’re ready for the next step: to align teams and practices to create customer engagement.
08 January 2004
Dr. Bruce Avolio, an expert on leadership development, shares his insights on why great leaders are self-aware -- and also willing to sacrifice their selfish interests.
