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March 8, 2007
It's often said that the only constant in life is change. Business leaders certainly know this. But what does that statement actually mean to executives? How are you supposed to act on it? And how do you know if you're making the right changes ...
August 14, 2003
It matters a lot to taxpayers whether the 14,000 employees of the General Services Administration are engaged at work. Marcella Banks, a visionary manager at the federal agency, knows this. Her success at inspiring employees offers a model not ...