November 8, 2007
Six Sigma transformed the manufacturing side of business, bringing excellence, quality, and conformity to finished goods. Now, Human Sigma, a new Gallup Press book, will bring the same excellence to the greatest challenge in business today -- ...
November 8, 2007
Executives cannot legislate a high-performing culture with just mission statements. Engagement must grow organically, one workgroup at a time, according to the authors of Human Sigma: Managing the Employee-Customer Encounter.
HumanSigma, like its namesake Six Sigma, is concerned with reducing variability and improving performance. But, although Six Sigma has focused on variability in processes, systems, and output quality, HumanSigma focuses instead on reducing ...
Gallup research shows that the earnings-per-share (EPS) growth rate of top-performing organizations is 2.6 times that of below-average organizations. This difference in EPS growth rate illustrates one of the principal benefits of building a ...
Six Sigma changed the face of manufacturing quality, creating excellence by reducing variance in finished goods, revolutionizing businesses, and boosting profits. Now, Human Sigma is poised to do the same for sales and service organizations.
October 11, 2007
The world’s best companies unleash the power of their human systems, and the worst fail to do so. So write the authors of Human Sigma: Managing the Employee-Customer Encounter, due out next month from Gallup Press. Here, they reveal key lessons ...
September 13, 2007
Like many Asian banks, Siam Commercial Bank suffered tremendously during the 1997-98 financial crisis. But it managed not only to pick up the pieces and regroup -- it moved to the front of the pack. Here's that company's success story, which ...
July 12, 2007
Two leading researchers say that one way companies can increase employee and customer engagement is to develop market-oriented and learning-oriented cultures. Here are the findings of their extensive study.
March 9, 2006
Drexel University's president does this. And this former Bechtel executive's tough, hard-nosed approach, gleaned from his years in the corporate world, offers lessons for other college heads as well as for industry leaders. His insights are sure ...
January 12, 2006
Some marketers think that by using high-tech neurological equipment that traces brain activity, they can learn what makes consumers tick and create more successful ads. Setting aside its Big Brother implications, does neuromarketing even work? ...
