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News Flash: Money Does Buy Happiness
April 10, 2008
Economist Angus Deaton thinks so -- or at least, money can buy you a more valued life. But he also believes a focus on happiness may do more harm than good, particularly in emerging countries. He also wonders if foreign aid -- both social and ...
What’s Next for Banks?
April 10, 2008
Financial services expert Douglas Berlon is a 20-year veteran of the banking industry who was a top executive for a major financial institution. In this candid, gloves-off interview, he assesses the effect of the subprime meltdown on the ...
Uncle Sam Wants Fresh Talent
April 12, 2007
Baby boomers will soon be retiring in droves. This fact has many social, political, and economic implications, not the least of which is this: The U.S. government is confronting the daunting challenge of replenishing its ranks of employees and ...
To Form a More Perfect Customer Experience
April 13, 2006
Business leaders, take note: You can learn a lot from the federal government. This profile delves into how a Department of Labor agency became a model purveyor of customer engagement.
Their Best Friend at Work
November 13, 2003
Some managers inspire excellence. Some inspire loyalty. But a very few, such as Diane Marinacci at the federal General Services Administration, inspire people to the highest quality of work, the sincerest forms of loyalty, and passionate ...
Transforming Government
August 14, 2003
It matters a lot to taxpayers whether the 14,000 employees of the General Services Administration are engaged at work. Marcella Banks, a visionary manager at the federal agency, knows this. Her success at inspiring employees offers a model not ...
Pushing the Envelope
June 17, 2001
The U.S. Postal Service handles 200 billion pieces of mail a year -- and faces an awesome customer service challenge. The U.S.P.S. wanted to link data to specific postal centers and people to fix problems and increase customer satisfaction. Find ...
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Copyright ©2009 Gallup, Inc. All rights reserved.

Copyright © 2009 Gallup, Inc. All rights reserved.
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