Book Center

Human Sigma: Managing the Employee-Customer Encounter

John H. Fleming, Ph.D., and Jim Asplund

Six Sigma changed the face of manufacturing quality, creating excellence by reducing variance in finished goods, revolutionizing businesses, and boosting profits. Now, Human Sigma is poised to do the same for sales and service organizations.

The Best of the Gallup Management Journal

Since 2001, the Gallup Management Journal has provided leaders with essential insights into managing the human side of their businesses — their employees and customers. This book features the highlights of the first seven years of the GMJ: more than 50 thought-provoking articles with actionable ideas, grounded in decades of Gallup management research.

StrengthsFinder 2.0

Tom Rath

Gallup introduced the first version of its online assessment, StrengthsFinder, in the 2001 bestseller Now, Discover Your Strengths. StrengthsFinder 2.0 unveils the new and improved version of this popular assessment and language of 34 themes, as well as hundreds of strategies for applying your strengths.

12: The Elements of Great Managing

Rodd Wagner and James K. Harter, Ph.D.

The long-awaited sequel to the bestseller First, Break All the Rules, 12 follows great managers as they successfully face a host of challenges in settings around the world. Written for managers and employees of companies large and small, 12 explains what every company must know about creating and sustaining employee engagement.

Vital Friends: The People You Can't Afford to Live Without

Tom Rath

Vital Friends challenges long-held assumptions people have about their relationships. And its landmark discovery -– that people who have a "best friend at work" are seven times as likely to be engaged in their job -– is sure to rattle the structure of organizations around the world.

Married to the Brand: Why Consumers Bond With Some Brands for Life

William J. McEwen, Ph.D.

Many marketers are great at wooing a "first date" with consumers, yet lousy at creating a lasting marriage between buyer and brand. Married to the Brand tells the story of what makes profitable brand relationships work -- through the eyes of the consumer, not the marketer.

How Full Is Your Bucket? Positive Strategies for Work and Life

Tom Rath and Donald O. Clifton, Ph.D.

The #1 New York Times and #1 BusinessWeek bestseller How Full Is Your Bucket? reveals how even the briefest interactions affect your relationships, productivity, health, and longevity.

Animals, Inc.: A Business Parable for the 21^st Century

Kenneth A. Tucker and Vandana Allman

A hilarious parady of corporate life, with very serious lessons about the best -- and worst -- ways to manage a workforce.

Follow This Path: How the World's Greatest Organizations Drive Growth by Unleashing Human Potential

Curt Coffman and Gabriel Gonzalez-Molina, Ph.D.

Follow This Path teaches organizational leaders how best to manage the emotions of employees and customers to achieve sustainable growth and profits amid extreme competition.

Discover Your Sales Strengths: How the World's Greatest Salespeople Develop Winning Careers

Benson Smith and Tony Rutigliano

Discover Your Sales Strengths teaches salespeople to focus on their personal talents and strengths, then guides them to transform those assets into superior sales skills -- and successful careers. Includes StrengthsFinder.

Now, Discover Your Strengths

Marcus Buckingham and Donald O. Clifton, Ph.D.

Identify your talents, build them into strengths, and enjoy consistent, near-perfect performance. Now, Discover Your Strengths introduces 34 talent themes and reveals how they can best be translated into personal and career success. Includes StrengthsFinder.

First, Break All the Rules: What the World's Greatest Managers Do Differently

Marcus Buckingham and Curt Coffman

The world's best managers reveal revolutionary insights about successful managerial behavior. Learn how great managers turn talent into performance and build a great company, one employee and one workgroup at a time.

Clifton StrengthFinder Center

Welcome to the Gallup Management Journal's Clifton StrengthsFinder Center, a resource for readers of the books Now, Discover Your Strengths, by Marcus Buckingham and Donald O. Clifton, PhD, and Discover Your Sales Strengths, by Benson Smith and Tony Rutigliano.

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